Service password

The Service password panel allows the administrator to generate an emergency service password for the device. The password is linked to a specific device and has a defined validity period (default 24 hours, minimum 5 minutes, maximum 30 days). It works even when the device is in Lost Mode, Kiosk, has no internet connection, or the local database is damaged. After use, the device enters a 60-minute privileged window, after which it returns to the state required by policies. The password can be entered manually or scanned as a QR code on the device.

1 Unlock device

• If checked, the service password will unlock the device from Lost Mode

2 Disable Kiosk

• If checked, the service password will exit the device from Kiosk mode

3 Remove network restrictions

• If checked, the service password will temporarily remove network restrictions on the device
  • The action removes restrictions imposed by network-related policies:
    • Allow configuring mobile networks
    • Allow mobile data usage while roaming
    • Allow tethering configuration and mobile hotspots
    • Allow edit Wi-Fi configuration
    • Specify settings for Wi-Fi sleep configuration (Keep Always)
    • Allow removing added Wi-Fi networks
    • Allow private DNS configuration

4 Allow developer options

• If checked, the service password will temporarily enable developer options on the device

5 Allow deactivation

• If checked, the service password will allow deactivation of the Proget MDM application on the device

6 Allow factory reset

• If checked, the service password will allow the user to perform a factory reset on the device

7 Emergency Database Reset

• If checked, the service password will authorize an emergency reset of the Proget MDM application database on the device
  • Use the service password in the Proget application in case of an application synchronization error
• It cannot be combined with other actions

8 Set Password

• If checked, the service password will allow setting a new device password in the Direct Boot scenario (after device restart)
  • Use the service password if you forget the device PIN. To do this, restart the device, tap the Proget notification, enter the generated service password, and set a new password on the device. The service password depends on the ‘Lock screen notifications’ policy settings.
• It cannot be combined with other actions

9 Service password expiration date (on device)

• Set the date and time when the service password will expire on the device
• Default validity is 24 hours, minimum 5 minutes, maximum 30 days

10 Generate QR code

• If checked, a QR code will be generated along with the service password for easier scanning on the device

11 Send service password via email

• If checked, the generated service password will be sent to the specified email address

12 Email

• Enter the email address to which the service password will be sent
• Required if ‘Send service password via email’ is checked

13 Message language

• Select the language in which the email message with the service password will be sent

14.1 Service password generated for device

• Displays the generated service password for the device
• The password can be copied to clipboard using the copy icon

14.2 QR code

• Displays the QR code containing the service password for scanning on the device
• Visible only if ‘Generate QR code’ was checked