Service password

The Service password panel allows the administrator to generate an emergency service password for the device. The password is linked to a specific device and has a defined validity period (default 24 hours, minimum 5 minutes, maximum 30 days). It works even when the device has no internet connection or the local database is damaged. On COPE activation, the ‘Unlock device’ action unlocks the work space (not the entire device), and the Kiosk profile is not available. The ‘Set Password’ option works differently than on Device Owner – the code is generated independently (without QR), only the expiration date can be selected (not the time), and the code is valid for the entire selected day (max 1 use per day). After use, the device enters a 60-minute privileged window, after which it returns to the state required by policies. The password can be entered manually or scanned as a QR code on the device.

1 Unlock device

• If checked, the service password will unlock the device from Lost Mode

2 Disable Kiosk

• If checked, the service password will exit the device from Kiosk mode

3 Remove network restrictions

• If checked, the service password will temporarily remove network restrictions on the device
  • The action removes restrictions imposed by network-related policies:
    • Allow configuring mobile networks
    • Allow mobile data usage while roaming
    • Allow tethering configuration and mobile hotspots
    • Allow edit Wi-Fi configuration
    • Specify settings for Wi-Fi sleep configuration (Keep Always)
    • Allow removing added Wi-Fi networks
    • Allow private DNS configuration (COPE only)

4 Allow developer options

• If checked, the service password will temporarily enable developer options on the device

5 Allow deactivation

• If checked, the service password will allow deactivation of the Proget MDM application on the device

6 Allow factory reset

• If checked, the service password will allow the user to perform a factory reset on the device

7 Emergency Database Reset

• If checked, the service password will authorize an emergency reset of the Proget MDM application database on the device
  • Use the service password in the Proget application in case of an application synchronization error
• It cannot be combined with other actions

8 Set Password (COPE only)

• If checked, the service password will allow setting a new device password in the Direct Boot scenario (after device restart)
  • Use the service password if you forget the device PIN. To do this, restart the device, tap the Proget notification, and enter the generated service password.
• It cannot be combined with other actions

9 Service password expiration date (on device)

• Set the date and time when the service password will expire on the device
• Default validity is 24 hours, minimum 5 minutes, maximum 30 days

10 Generate QR code

• If checked, a QR code will be generated along with the service password for easier scanning on the device

11 Send service password via email

• If checked, the generated service password will be sent to the specified email address

12 Email

• Enter the email address to which the service password will be sent
• Required if ‘Send service password via email’ is checked

13 Message language

• Select the language in which the email message with the service password will be sent

14.1 Service password generated for device

• Displays the generated service password for the device
• The password can be copied to clipboard using the copy icon

14.2 QR code

• Displays the QR code containing the service password for scanning on the device
• Visible only if ‘Generate QR code’ was checked